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FAQ’s

FAQ’s

FAQ’s

What is Payfamily?

Payfamily is a platform that enables families to collectively pool their financial resources and family-crowdfund funds in a secure and cost-effective manner for essential expenses of their loved ones in their home countries.

When will Payfamily be available?

We work hard to be able to offer our service to first users within 2023. Our launch market will be Switzerland and Kosovo and its healthcare sector.

How does Payfamily work?

Payfamily allows you to sign up and invite your family members to join. Once everyone is signed up, you can fund the account as a family, regulate access to funds, and start making the most of your collective financial power. Payfamily also offers a Pay-by-wallet feature, allowing you to make contactless payments both in-store and online.

What types of payments can be made through Payfamily?

Payfamily provides a hassle-free way for families to crowdfund healthcare expenses. Family members can easily fund the account, and beneficiaries can use the QR-payment feature of Payfamily to pay for healthcare services at selected healthcare related stores and institutions.

Is Payfamily secure?

Yes, Payfamily takes the security and privacy of your personal and financial information seriously. We use encryption technology to protect your data and comply with industry standards and regulations.

What fees does Payfamily charge?

Payfamily stands for fair and transparent pricing, with no hidden fees or surprises. We charge a small fee for international transactions and local payments, which will be clearly stated before you complete any transaction.

What if I have a problem or question about Payfamily?

Our customer support team is available to help you with any questions or concerns you may have. You can contact us through our website or email us directly at support@pay.family.